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  • What services does Holiday Bazaar offer?
    At Holiday Bazaar, we provide a comprehensive suite of travel services to cater to your every need. · Booking flights, both local and international. · Reserving accommodations, from cozy local stays to luxurious international hotels. · Organizing cruise travel bookings for a unique travel experience. · Crafting personalized travel packages tailored to your preferences. · Offering itinerary planning to ensure a seamless travel experience. · Providing travel advice to help you make informed decisions for your journey. Our commitment is to make your travel experience as smooth and enjoyable as possible.
  • How can I book or customise a holiday package with Holiday Bazaar?
    By sending us an email, calling the office line, at +254722354333, or visiting our two office branches.
  • What is the cancellation policy for Holiday Bazaar?
    Cancellation policies depend on the destination and the hotel. All hotels have different cancellation policies. Below is a basic guideline of the policy, please clarify with your travel designer for cancellation of your booking. 30 - 21 days before travel: 50% of the total stay 20 - 08 days before travel: 75% of the total stay Less than 07 days before travel: 100% of the total stay
  • What are the payment methods accepted by Holiday Bazaar?
    We accept: · Cash in Kenya shillings and USD · Mpesa via Paybill · RTGS (wire transfer) · Credit / Debit card (3.5% charged and we accept only Visa and Mastercard)
  • What should I do if I lose my passport while travelling?
    If you lose your passport while travelling, you should report the loss immediately to the local police and contact your country's nearest embassy or consulate.
  • Does Holiday Bazaar offer travel insurance?
  • Why should you choose Holiday Bazaar over other travel agencies for your travel needs?
    Our dedicated team of experienced travel designers is committed to providing personalised service that sets us apart. We understand our client’s needs and preferences, and we go the extra mile to ensure an unforgettable travel experience. With competitive pricing and a wide range of travel options to suit every budget and preference, Holiday Bazaar is your ideal travel partner.
  • Can Holiday Bazaar help with special requests, like booking a honeymoon suite or arranging a special meal?
    Yes. Please let us know about any special requirements or requests when you book your trip.
  • What is the process for booking a trip through Holiday Bazaar?
    To book a trip through Holiday Bazaar, you can start by browsing our website for travel ideas, or you can contact us directly to discuss your travel needs. Once we understand your preferences, we can provide a custom travel quote. After you've reviewed and approved the quote, we will book the travel arrangements for you.
  • Do I need travel insurance?
    Travel insurance is highly recommended. It provides coverage for unforeseen circumstances such as trip cancellation, medical emergencies, and lost luggage.
  • How do I cancel a trip I booked through Holiday Bazaar?
    Please contact us directly to cancel your trip. Note that cancellation policies vary depending on the service provider and the timing of the cancellation.
  • Can Holiday Bazaar work within my budget?
    Absolutely! We strive to provide travel options that cater to a wide range of budgets. Let us know your budget and we will do our best to provide options that suit your needs.
  • Where can I find my itinerary once my trip is booked?
    Once your trip is booked, we will provide you with a detailed itinerary.
  • Can Holiday Bazaar assist me while I am at my destination?
    Yes, we provide ongoing support to our clients throughout their trips.
  • What should I do before I travel?
    Before you travel, make sure your passport is valid, apply for any necessary visas, and purchase travel insurance for your destination.
  • What should I pack for my trip?
    The packing list can vary depending on the destination and the type of trip. However, some general items to consider include · Clothing suitable for the weather · Toiletries · Medications · Travel documents · Other personal items you may need
  • How far in advance should I book my trip?
    It's generally a good idea to start planning your trip several months in advance, especially if you're travelling during peak season, it is recommended to book in advance as much as possible.
  • Can I make changes to my itinerary after I've booked my trip?
    Changes to your itinerary after booking can usually be accommodated, although they may be subject to additional fees depending on the policies of the service providers.
  • Does Holiday Bazaar offer group travel packages?
    Yes, we offer travel packages for people who want to travel together. Whether you're planning a family reunion, a corporate retreat, or a trip with friends, we can create a package that suits your group's needs.
  • What measures does Holiday Bazaar take to ensure the safety of its clients?
    We prioritise the safety of our clients. We only work with reputable service providers, and we monitor travel advisories to ensure our clients are travelling to safe destinations.
  • What happens if I get sick while I'm on a trip?
    If you get sick while on your trip, you should seek medical attention immediately. If you have travel insurance, it may cover the cost of medical treatment. While on safari it may be difficult to get immediate assistance, but rest assured you are covered with evacuation insurance in Kenya.
  • Can Holiday Bazaar help me plan a trip with a specific theme, like a wine-tasting tour or a wildlife safari?
    Yes, we can create custom travel packages based on specific themes or interests. Please contact us with details of what you're looking for and we can provide a custom travel package.
  • What happens if my flight is cancelled?
    We can only assist if the tickets have been booked & issued by us. We will work with the airline to arrange an alternative flight for you. If necessary, we can also assist with adjusting your other travel arrangements, however, these could be subject to costs. You would need to contact your insurance provider.
  • Can Holiday Bazaar assist with booking travel for people with special needs?
    Yes, we can try to assist with arranging travel for people with special needs. Please let us know about any special requirements and we will advise how we can assist. Note there may be limitations subject to your destination.
  • What type of clothing is best for a trip to East Africa?
    Cotton clothing works best in Africa. During the daytime, shorts and tee shirts or polo shirts are recommended. For the evening, long-sleeved shirts/blouses and trousers/slacks are ideal. It's also advisable to bring a jacket for early morning and late afternoon game viewing drives, a hat for shade from the African sun, and a pair of sunglasses.
  • How much spending money will I need on a safari?
    You will need very little spending money on most safaris as the majority of meals and activities are included in your itinerary. You only need to pay for extras like beverages, laundry, telephone calls, additional sightseeing, or deviation from the itinerary etc.
  • What are the luggage restrictions for a safari?
    Your luggage is restricted to one bag not exceeding 15kgs and 65x46 cm. Hard Case Suitcases are unsuitable for our type of safaris and we recommend soft side duffels or rollaway bags.
  • What is the Safari Code?
    The Safari Code includes respecting the privacy of the wildlife, not crowding the animals or making sudden noises or movements, not feeding the animals, keeping quiet, staying in your vehicle at all times, except at designated picnic or walking areas, keeping below the maximum speed limit (40 kph/25 mph), never driving off-road, leaving no litter and never lighting fires or discarding burning objects, and respecting the cultural heritage of Kenya. Kenyan National Parks are plastic-free zones & we recommend you carry a refillable water bottle with you.
  • What does a typical day on a safari look like?
    A typical day on a safari includes early morning and evening game drives, meals at the lodge, and time to relax or participate in optional activities during the day.
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